Refund and Cancellation Policy

At ApnaPropertyWala, we strive to provide the most efficient digital marketing platform for your real estate needs. Because our services involve immediate digital visibility and advertisement processing, please read our refund and cancellation policy carefully before making any payments.

1. General Refund Policy

All payments made for property advertisements, featured listing promotions, ad-subscription plans, or other digital marketing services are non-refundable. Once a service is activated, a listing is published, or a featured boost is applied, the digital service is considered "delivered" and the payment is final.

2. Duplicate Transactions & Technical Errors

In the event of a duplicate payment caused by a technical glitch or a gateway error, we are committed to resolving the issue promptly:

• Eligibility: Refunds will only be considered for identical transactions made for the same service within a 24-hour period.
• Process: Verified duplicate payments will be processed and credited back to the original payment source (Credit Card, Debit Card, UPI, or Net Banking).
• Timeline: As per banking standards, the refund will reflect in your account within 7 to 10 working days.

3. Cancellation Policy

• Ad Removal: You may request to take down or hide your advertisement at any time through your dashboard; however, no pro-rata refunds will be issued for the remaining duration of the active listing period.
• Subscription Services: If you have subscribed to a recurring marketing plan, cancellations must be requested at least 48 hours before the next billing cycle to avoid further charges. Access to premium features will remain until the end of the current paid tenure.

4. Review and Approval

All refund requests are subject to internal audit. We reserve the right to decline a refund request if we find evidence of platform abuse, fraud, or if the digital advertisement has already received substantial user impressions/leads.